CUSTOMER CARE: Is Opportunity International Savings and Loans next to Midlands?

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Banks are supposed to make the customer feel safe, comfortable and secured. It is a place where an individual should feel welcomed to transact business. This has been the case with me until just recently when I decided to try a bank I was not so familiar with. Imagine my dismay when I realized the personnel there were not as hospitable as I had thought. I am referring to the branch of OPPORTUNITY INTERNATIONAL BANK at Koforidua. As I walked into the bank on the 23rd of July, 2018 I thought to myself, what could possibly go wrong? after all they have OPPORTUNITY in their name.

Opportunity International bank Koforidua BRANCH
Opportunity International bank Koforidua BRANCH

I went to Opportunity International Bank to withdraw an amount that was paid to me by Google through western union. Yes! You heard right, by Google. In my line of work sometimes you get paid by Google. Here I was smiling from teeth to teeth as I entered the premises and because it was my first time withdrawing via western union, I needed help in filling the forms. Another personnel who was present helped me fill the form nicely. When it was my turn to be attended to by the only teller who was present, I got the shock of my life when the teller could not comprehend why Google had to pay a young looking guy like me (Well, she didn’t exactly open her mouth to say that but it was obvious in her face). She started interrogating me in an unpleasant and rude manner as if I was a criminal. She questioned every detail on the form I provided. How come I am being paid by google, what relationship I have with google, google’s telephone number? I should call google, google’s first name and what have you. She kept on until I got irritated and raised my voice to demand why she is giving me such horrific treatment and that she was not being professional about her work since the treatment she was giving me was not that of a normal customer.


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The manager of the branch came out upon hearing the ruckus and to be frank, I was disappointed at his appearance. I thought appearances meant a lot in his line of work. That is a story for another day. He talked to the teller for some time and she asked me to sit down and wait after satisfying all her requirements I guess. I entered the banking hall on that faithful Monday around 8:20 am and after waiting in the hot banking hall till 11:30 am, she called me to tell me their system is not responding  and that I should try somewhere else. I can’t believe she made me wait over two hours only to tell me that. It felt as if she was punishing me for protesting the treatment she meted out to me because the system miraculously went down only when it was my turn after serving all other customers whiles still holding on to my documents.

It was later in the day that a friend told me because I was so young and being paid by google and through Western Union, the teller probably tagged me as a ‘fraud boy’ or ‘scammer’. All I could ask myself was, can’t a young guy in this country make some money without being tagged as a ‘sakawa’ boy? I don’t think I will ever transact any business at Opportunity International again. Neither will I ever allow my friends and families to ever enter that hell of a banking hall again. I hope they learn to treat their customer’s right to prevent further loss of prospective clients. OPPORTUNITY INTERNATIONAL BANK, never again!

Opinion by Israel Boafo Bansah.


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