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Which Online Betting Companies Offer the Best Customer Service?

By 2023, the online gambling industry is expected to reach a staggering value of $93 billion and this is a massive forty percent increase when compared to its value today. Sports betting activities make up around forty percent of all online gambling activities followed by online casino gaming that makes up around thirty-two percent, lottery at thirteen percent, poker at six percent, and bingo and other games that make up around eight percent.

In the past couple of years, the online gaming industry has undergone tremendous growth thanks to increased digitization and loosening regulations not only in the United States but other countries as well. The global gaming market was valued at $58.9 billion back in 2019 and $66.7 billion in 2020 so it is growing at a tremendous rate of around eleven percent yearly. The online betting industry had undergone numerous changes and thanks to these changes, the industry will flourish in the following years.


The Rise of Online Sports Betting Industry

While online casino gaming activities are extremely popular and make up around thirty percent of all online gambling activities, the online sports betting industry is the leader as it makes up over forty percent of all activities in the online gambling market globally. Following the decision of the United States Supreme Court to legalize online sports betting activities, over $57 billion was invested by US bettors, over $4 billion was collected from revenues, and over $570 million was collected from jurisdiction and tax revenues and these are just the numbers from twenty states.

The online sports betting industry has not only been thriving in the United States but also in Europe and several African countries including Ghana. In Ghana, many international brands operate and you can view them here. International sports betting operators that serve Ghanaian gamers are very generous with their bonuses and promotions, they cover loads of different sports activities, boast impressive banking services, and of course, have reliable customer care services so gamers can get assisted whenever they need. While there are so many different betting companies operational in the industry, several brands stand out due to their impeccable customer care services and these are:

  1. Bet365
  2. Betway
  3. BetOnline
  4. TonyBet
  5. BetVictor
  6. 888 Sport

The Importance of Online Betting Customer Care Service

Sometimes, sports bettors forget about the importance of having a reliable customer care service at their disposal while gaming online. However, when looking for the best bookmaker, checking online sports betting sites’ customer care service is equally important as checking bookies’ sports coverage, privacy and security measures, bonuses and promotions, and everything else that makes a good, safe, and reliable iGaming site. Every online bettor wants to be able to get assistance any time he or she needs its and having a reliable customer care service promises this. The importance of reliable customer care service when betting online goes beyond this and provides:


  • Greater reliability and trustworthiness
  • Reassures more visitors
  • Keeps every bettor’s satisfaction high
  • Enhances the quality of overall service

While African countries may have many great domestic products, online betting sites are not among them, which is why players are best of looking at international betting sites with great customer care. A customer care service reachable 24/7 every single day of the week is what makes a good online betting platform. Another important factor when looking into betting companies ‘customer care services is the availability of different contact channels. Most reliable online sports betting sites boast multiple contact channels including email, Live Chat, and phone contact options.

Having different contact options is equally important as being offered assistance 24/7. Another important factor to look into is the response times of Live Chat and other contact options. Nobody wants to wait for a responsible two, three, or more hours. This is where the best online betting companies thrive as in most cases, getting a response from their customer care agents happens within minutes up to one hour. Having a multi-lingual customer care service is also important. The best customer care service is the one that assists gamers not only in English but other languages depending on where they operate. In Ghana, some betting companies assist their customers not only in English but also in Dagaare, Dagbanli, and Dangme.

Online Betting Companies with the Best Customer Service

Bet365 has one of the most reliable customer care services around. The company’s customer care service is available 24/7 every day of the week via email and Live Chat. Therefore, bettors can get assistance whenever they need it as they are no working hours to worry about. If they need to get in touch with a Bet365 customer care agent in the middle of the night, they can do so without any issues.


Betway is another highly prominent name in the world of online sports betting. At Betway, bettors can get in touch with its customer care agents any time they want, twenty-four hours a day, seven days a week, and three hundred and sixty-five days a year. Betway offers three contact channels including extremely convenient Live Chat, email, and even phone.

At BetOnline, getting assistance in case of any issue or concern is very easy since its customer care service is also available 24/7 every single day of the week throughout the entire year. For the fastest response, bettors should use its Live Chat while there is also email support alongside a super handy Help Center that gives answers to all most frequently asked questions. BetVictor is also very assertive when it comes to assisting its bettors and its customer care agents also work around the clock and can be contacted via Live Chat and email.

TonyBet is another prominent brand in the world of online sports betting activities and its customer care service is always at your disposal via email, Live Chat, and simple contact form accessible on the site. Regardless of which contact service you use a prompt response follows. Those looking for a betting site with great customer care service should also check out 888 Sport whose customer care agents are always at your disposal.


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